Shipping policy

SHIPPING POLICY

Effective Date: February 5, 2026

Contact Information

Store Name: AVANZA BRAND 🌟
Email: abbasmehdijaffri4@gmail.com
Phone: 03170747664
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM

Our Shipping Commitment

We strive to process and ship your orders as quickly as possible. This policy outlines our shipping procedures, timelines, and what you can expect when ordering from AVANZA BRAND.

1. Shipping Coverage

Areas We Ship To:

All major cities across Pakistan
Remote and rural areas (may have extended delivery times)
International shipping: Not Available

Areas with Special Conditions:

Remote locations may incur additional charges
Some areas may require collection from the nearest courier office
We will notify you if your area has special shipping requirements

2. Processing Time

Order Processing:

Orders are processed within 1-2 business days after payment confirmation
Orders placed on weekends or holidays will be processed on the next business day
Custom or made-to-order items may require 3-7 business days for processing

Processing Steps:

Order verification and payment confirmation
Item preparation and quality check
Secure packaging
Handover to courier service

3. Shipping Methods and Timeframes

Standard Shipping:

Major Cities: 2-4 business days
Other Cities: 3-5 business days
Remote Areas: 5-7 business days

Express Shipping (if available):

Major Cities: 1-2 business days
Additional charges apply
Must be selected at checkout

Note:

Delivery times are estimates and not guaranteed
Delays may occur due to weather, public holidays, or courier issues
We are not responsible for delays caused by the courier service

4. Shipping Charges

Rates:

Orders Above Rs. 3,000: FREE SHIPPING
Orders Below Rs. 3,000: Rs. 150-250 (depending on location and weight)
Express Shipping: Rs. 300-500 (if available)
Remote Areas: Additional Rs. 100-200

Factors Affecting Shipping Cost:

Delivery location
Package weight and dimensions
Shipping method selected
Order value

Exact shipping charges will be calculated at checkout based on your location.

5. Order Tracking

How to Track Your Order:

You will receive a tracking number via SMS/Email after shipment
Use the tracking number on the courier's website
Contact us for tracking assistance: abbasmehdijaffri4@gmail.com or 03170747664

Tracking Updates:

Order Confirmed
Processing
Shipped
In Transit
Out for Delivery
Delivered

6. Delivery Process

What to Expect:

The courier will contact you before delivery
Someone must be available to receive the package
Valid ID may be required for verification
Signature may be required upon delivery

If You're Not Available:

The courier will attempt delivery 2-3 times
You may be asked to collect from the nearest branch
Additional storage charges may apply after the hold period

Delivery Confirmation:

You will receive a delivery confirmation via SMS/Email
Please inspect your package upon delivery
Report any damage immediately to the courier and contact us

7. Package Safety

Our Packaging Standards:

All items are securely packed to prevent damage
Products are wrapped in protective packaging
Packages are sealed and tamper-proof
Waterproof packaging for weather protection

Insurance:

All shipments are insured against loss or damage
Claims must be filed within 48 hours of delivery
We will assist with the claims process

8. Damaged or Lost Packages

If Your Package Arrives Damaged:

Do not accept the delivery if the package is visibly damaged
Take photos of the damaged package
Contact us immediately: abbasmehdijaffri4@gmail.com or 03170747664
We will arrange a replacement or refund

If Your Package is Lost:

Wait until the estimated delivery date has passed
Check the tracking status
Contact us with your order number
We will investigate and resolve within 3-5 business days
Replacement or full refund will be provided

9. Undeliverable Packages

Reasons for Undeliverable Packages:

Incorrect or incomplete address
Recipient unavailable after multiple attempts
Refused delivery
Area not accessible

What Happens:

The package will be returned to us
You will be notified via email/phone
You may arrange re-delivery (additional shipping charges apply)
If not claimed within 15 days, a refund will be issued minus shipping costs

10. Multiple Item Orders

How We Ship Multiple Items:

Items may be shipped together or separately depending on availability
You will receive separate tracking numbers for each shipment
No additional shipping charges for split shipments (unless otherwise noted)

11. Special Items

Delicate Items:

Extra care and protective packaging
May take additional 1-2 days for careful handling
Insurance included

Bulk Orders:

May require special courier arrangements
Additional processing time may apply
Contact us for custom shipping arrangements

12. Peak Season Shipping

During peak shopping seasons (Eid, Ramadan, Black Friday, etc.):

Processing time may extend by 1-2 days
Delivery may take additional 1-3 days
We will notify you of any expected delays
Place orders early to ensure timely delivery

13. Address Changes

Before Shipment:

Contact us immediately at abbasmehdijaffri4@gmail.com or 03170747664
We will update the address if the order hasn't been shipped

After Shipment:

Contact the courier directly with your tracking number
Address changes may not be possible once shipped
Additional charges may apply

14. Refused or Cancelled Deliveries

If You Refuse Delivery:

Return shipping charges will be deducted from your refund
Restocking fee may apply (15% of order value)

If You Cancel After Shipment:

Return shipping charges apply
Refund will be processed after we receive the item
Item must be in original condition with tags attached

15. Customer Responsibilities

As a customer, you are responsible for:

Providing accurate and complete shipping information
Being available to receive the delivery
Inspecting the package upon delivery
Reporting issues within 48 hours
Ensuring items remain in original condition if return is needed

16. Contact Us for Shipping Inquiries

For any questions about your shipment:

AVANZA BRAND 🌟

Email: abbasmehdijaffri4@gmail.com
Phone: 03170747664
Hours: Monday - Saturday, 9:00 AM - 6:00 PM

We're here to help ensure your order reaches you safely and on time!

17. Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on our website and take effect immediately. Continued use of our services after changes constitutes acceptance of the updated policy.

Thank you for shopping with AVANZA BRAND!